Refund policy

1. Return Period

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be returned with its original packaging, accessories, and documentation where applicable.
  • Not be damaged due to misuse, improper handling, or normal wear and tear.
  • Include proof of purchase or sufficient order information.

Items that do not meet these requirements may be refused or may qualify for only a partial refund.

2. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Items marked as final sale or non-returnable.
  • Used or damaged products when the damage was caused after delivery.
  • Products missing essential components or original packaging.
  • Personalized or specially made products, unless they arrive defective or damaged.

3. How to Request a Return

To request a return, please contact us with your order number and a description of the reason for the return.

North Summit Supply
850 Northlake Dr
Coppell, TX 75019
Phone: +1 817-799-7522
Website: northsummitsupply.shop

If your return is approved, we will provide instructions regarding where and how to send the item.

Please do not send a product back without first contacting us for return instructions.

4. Return Shipping

Unless the item is defective, damaged upon arrival, or we sent you the wrong product, the customer is responsible for return shipping costs.

If the return is due to an error on our part or a defective/damaged product, we will review the situation and may provide appropriate return-shipping assistance.

5. Refunds

Once we receive and inspect your returned item, we will process the refund if the return meets our requirements.

Approved refunds are generally issued within 14 days after the returned item has been received and inspected.

Refunds will be credited to the original payment method. Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.

6. Damaged or Incorrect Items

If your order arrives damaged, defective, or contains the wrong item, please contact us as soon as possible after delivery.

Please provide your order number and, when applicable, photographs showing the condition of the item and packaging. We will review the issue and determine the appropriate resolution, which may include a replacement, return, or refund.

7. Exchanges

We may offer exchanges for eligible products depending on availability. If the requested replacement is unavailable, we may instead process a refund in accordance with this policy.

8. Late or Missing Refunds

If you have been notified that your refund has been processed but have not received it, first check with your bank or payment provider, as processing times can vary.

If you still have not received your refund after allowing reasonable processing time, please contact us at the information provided above.

9. Contact Us

For questions about returns or refunds, please contact:

North Summit Supply
850 Northlake Dr
Coppell, TX 75019
Phone: +1 817-799-7522
Website: northsummitsupply.shop